When faced with an organizing (or lack thereof) issue, I find that the following five goals (steps) work for me:
To gather information
To define problem areas
To determine needs and wants
To talk about the cause of the problem areas
To create a plan/strategy
These 5 things are a great sequence to follow too. And the hope is that is aligns with the objectives of the client/person/friend/yourself. “They” should want to fix and understand the problem and find a solution. Gathering an accurate assessment of things before you attempt to begin is the way to go.